FAQs
How do I order?
Select your item, and then decide on personalization. Our order screen will guide you through the process and gather the information required to make your personalized gift! Please order one item at a time to ensure that the appropriate monogram information is included, and double check all information before placing the order. This will help make sure there are no delays in processing your order!
I'd like to order for my Bridal Party - can we talk about it?
Of course! It's our goal to make this process as easy as we can for you. If you have questions about a large order or any questions in general, fill out the form under "Contact Us," OR email questions@southerntrademark.com and we will touch base as soon as possible!
What is the difference between monogram formats?
Traditional Monogram - the traditional monogram is typically used on women's apparel and accessories, and it is structured as First | LAST | Middle initials, with the Last name initial being larger than the First and Middle initials. Example: Jane Annette Doe
Men's Monogram - the typical men's monogram is done in line with the initials in first | middle | last order, with all initials the same size. Example: John Allen Doe
Stacked Monogram - a stacked monogram has the first and middle initials stacked on the left side, with the last initial larger and to the right of the stacked initials. Example: John Allen Doe
Couples Monogram - the traditional couples monogram has the Bride's first initial, then married last name, then Groom's first initial. The last initial is larger than the couple's first initials, like the traditional monogram. Example: Rob and Brittney Musgrave
Small Monogram - some of our products include a subtle, small monogram, like the . This monogram is in first | middle | last order, with all letters the same height, similar to the Men's Monogram. Example: Jane Annette Doe
How long will it take for my items to arrive?
Each item enters the production process following the receipt of the order, including all personalization information. Our production time varies throughout the year based on order volume. Incomplete information at the time of order will delay production.
The current processing time for in stock personalized products is 7-10 business days.
If you need your order completed faster, email us at questions@southerntrademark.com to ask about rush availability. All rush orders need to be approved before they are placed and subject to an additional rush processing fee.
Do you accept returns?
We do not accept returns or exchanges on personalized items. If you ordered a non-personalized item, returns or exchanges are allowed within 30 days of purchase for any items that are unused.
What happens if there is a mistake?
We work very hard to make sure that all items ship out correctly, but mistakes do happen from time to time. If there is any issue with your order - reach out to us as quickly as you can to questions@southerntrademark.com. We will work to resolve the issue. To resolve the issue as quickly as possible, please send a picture of the item and your order number in your email.
If we made a mistake, we will send a prepaid shipping label to return the item, and promptly send a corrected item.
If there was a mistake in the information provided (incorrect monogram initials, color selection, etc), we will offer to re-do the item at a 20% discount, but we will not be able to accept exchanges on personalized items.
